Shipping Information
At Bogey Bros Shop, we’re committed to getting your premium golf gear to you as quickly and efficiently as possible. We ship worldwide (excluding Asia and select remote areas).
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation.
Shipping Methods & Timeframes
| Shipping Method | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipping | DHL or FedEx |
| Free Shipping | Free (orders over $50) | 15-25 business days after shipping | EMS |
Please Note: Delivery times are estimates and may vary based on destination and customs processing. You will receive tracking information once your order ships.
Returns & Exchanges
We stand behind the quality of our premium golf apparel and accessories. If you’re not completely satisfied with your purchase, we offer a straightforward returns process.
Important Hygiene Notice
For hygiene reasons, we cannot accept returns or exchanges on Gloves and Headcovers unless they arrive defective or damaged.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days from the date you receive your items.
Condition Requirements
- Items must be unused, unworn, and in original condition
- All original tags must be attached
- Items must be in original packaging
- Proof of purchase required
Non-Returnable Items
- Gloves (unless defective)
- Headcovers (unless defective)
- Items without original tags or packaging
- Used or worn items
- Personalized or custom products
Return & Exchange Process
Email our customer service team at [email protected] with the following information:
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Hello Bogey Bros Team,
I would like to request a [return/exchange] for my order #[Your Order Number].
Items to return/exchange:
– Product Name: [Product Name]
– Size: [Size]
– Quantity: [Quantity]
– Reason: [Reason for return/exchange]
For exchanges: Preferred replacement: [Product Name and Size]
Shipping Address:
[Your Name]
[Your Address]
[City, State, ZIP Code]
[Country]
I confirm that the items are unused and in original condition with all tags attached.
Thank you,
[Your Name]
[Your Email Address]
Within 1-2 business days, we’ll email you a return authorization and shipping instructions. Please do not send items back without this authorization.
Package your items securely and ship to the address provided in your return instructions. We recommend using a trackable shipping service.
Once we receive your return, we’ll inspect the items and process your refund or exchange within 3-5 business days.
Refund Information
Refund Timeline
- Credit Card Payments: 5-10 business days after we process your return
- PayPal Payments: 3-5 business days after we process your return
Refund Method
Refunds will be issued to your original payment method. The original shipping fee is non-refundable unless the return is due to our error or defective products.
Exchange Shipping
For exchanges, we’ll cover the shipping cost for your replacement item. If the exchange item is of higher value, you’ll be charged the difference.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement at no additional cost to you.
Questions?
Our customer service team is here to help! Contact us at [email protected] and we’ll ensure your Bogey Bros experience meets our high standards.
Bogey Bros Shop
4761 Pin Oak Drive, Long Beach, US 90802